Revocation policy

The customer is granted a right to revocation within 30 calendar days after receipt of the goods. The deadline is considered to be met if the customer sends the written revocation within the deadline by email to info@witschi-kissen.ch or by letter to Witschi-Kissen AG, Ziegeleistrasse 15, 8426 Lufingen. The revocation does not require any justification.

The exercise of the right to revocation leads to a rescission of the contract. The customer must return the goods within 30 calendar days in the original packaging, complete of all accessories and together with the invoice to the return address indicated by Witschi-Kissen. Returns to Witschi-Kissen are made at the customer’s expense and risk. Any payment already made will be refunded to the customer within 20 calendar days, provided that Witschi-Kissen has already received the returned goods or that the customer can provide proof of sending.

Witschi-Kissen reserves the right to demand reasonable compensation for any damage, excessive wear and tear or depreciation due to improper use, and to deduct the loss of value from the purchase price already paid or to charge it to the customer.

Revocation rules for sealed products

UNOPENED GOODS

Originally packed goods with intact seal (shrink-wrapped in plastic film)

Amount refunded: the full order value including shipping costs will be refunded

OPENED GOODS

Originally packed goods without intact seal (shrink-wrapped in plastic film)

Amount refunded: 70% of the order value including shipping costs will be refunded