Revocation policy


You have the right to revoke this contract within 14 days without giving any reason.


The 14-day revocation period is calculated starting from the day when you or a third party designated by you, other than the carrier, took possession of the last goods.


In order to exercise your right of revocation, you must inform us (Witschi-Kissen GmbH, Feldwiesenstrasse 22, 79807 Lottstetten, Germany; tel. 0800 182 01 86, e-mail by means of an unequivocal declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to revoke this contract.


Return address:

Witschi-Kissen GmbH

Feldwiesenstrasse 22

79807 Lottstetten


In order to comply with the cancellation period, it is sufficient to send the notification of the decision to exercise the right of revocation before the end of the cancellation period.


Consequences of revocation


If you revoke this contract, we shall reimburse you for all payments we have received from you, including the shipping costs (with the exception of any additional costs resulting from your choice to use another delivery method than the cheaper, standard one that we offer), without delay and at the latest within 14 days from the day on which we have received your notification regarding the revocation of this contract. For this reimbursement we shall use the same payment method that you used for your original transaction, unless explicitly agreed otherwise with you; in no event you will be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.


You must return or hand over the goods to Witschi-Kissen GmbH, Christoph Stalder, Feldwiesenstrasse 22, 79807 Lottstetten, Germany (tel. 0800 182 01 86; e-mail without delay and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is deemed to have been met if you despatch the goods before the expiry of the 14-day period.

You shall cover the direct costs of returning the goods.


You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their quality, features and functionality.


The right of revocation does not apply to contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, in case the seal has been removed after the delivery.



Revocation rules for sealed products (shrink-wrapped in plastic film)




Originally packed goods with intact seal (shrink-wrapped in plastic film)


Amount refunded: the full order value including shipping costs will be refunded




Originally packed goods without intact seal (shrink-wrapped in plastic film)


Amount refunded: 70% of the order value including shipping costs will be refunded